Effective Date: June 1, 2026

At Axebuilder Guitars, we build high-performance tools designed to be put to work. We stand entirely behind the structural integrity and craftsmanship of everything that leaves our bench. Because our catalog spans resin picks, custom electronics, shop repairs, and print-on-demand apparel, our return and refund policies are broken down by item category.

🔬 1. NU-D PIX (PLECTRUMS)

• Unopened / Unused Picks: You can return any individually packed picks or Multi-Pax within 30 days of delivery for a full refund or store credit, provided they are completely unused and remain in their original packaging.

• Used Picks: Because these are player-interface tools subject to immediate friction, mechanical wear, and sweat, we cannot accept returns or offer refunds on picks that have been played.

• Manual Damage & Flex Testing: As noted across our documentation, our high-density resins are engineered for extreme performance against guitar strings, but they will not tolerate manual force-bending between your fingers. Broken picks resulting from manual stress-testing are explicitly excluded from our official refund and return policy.

🎛️ 2. PICKUPS & HARDWARE PARTS

• Return Window: We accept returns on Axebuilder hand-wound pickups and proprietary hardware parts within 30 days of delivery.

• Condition Requirements: To qualify for a refund, components must be in pristine, uninstalled condition. The original lead wires must not be cut, clipped, or soldered, and the housing must show zero signs of mounting wear or scratches.

• Installed Parts: Once a pickup or hardware component has been soldered or mounted to an instrument, it is no longer eligible for a return or refund unless a legitimate manufacturing defect is verified by our bench.

🛠️ 3. CUSTOM GUITARS & SHOP REPAIRS

• Workshop Repairs & Modifications: All repair work, maintenance, and electronic modifications are backed by a diagnostic layout and a line-item quote authorized by you before work begins. Payments for completed bench labor and shop services are non-refundable.

• Bespoke Custom Instruments: Commissions for custom builds require a non-refundable deposit to secure wood, components, and build-slot scheduling. Cancelation terms for the remaining balance are governed explicitly by your individual master build contract.

👕 4. BRANDED MERCH & APPAREL

Our apparel, drinkware, and lifestyle accessories are produced on-demand and fulfilled by our third-party printing partners.

• Defects & Printing Errors: If your merchandise arrives with a manufacturing defect, a misprint, or structural damage, we will arrange a replacement or a full refund immediately. Send a clear photo of the error and your order number to reid@axebuilder.tech within 14 days of delivery.

• Size Exchanges & Buyer's Remorse: Because every piece of apparel is custom-printed precisely when you order it, we cannot offer refunds or exchanges for incorrect size selection or buyer's remorse. Please review the sizing charts carefully on the product pages before checking out.

📦 5. HOW TO INITIATE A RETURN

If your items meet the criteria above and you need to log a return, please execute the following protocol:

1. Contact us: Email info@axb.tech with your original Order Number and a clear statement of the items you wish to return.

2. Authorization & Shipping: Once our workshop verifies your request, we will issue a Return Merchandise Authorization (RMA) along with the secure shop return address. Unless the return is due to a verified manufacturing defect or shipping error on our part, the customer is responsible for return transit shipping costs.

3. Inspection & Processing: Once the items arrive back at our shop, we will inspect the gear to confirm its original, pristine condition. Approved refunds will be processed back to your original payment method within 3 to 5 business days of arrival.