Every piece of core gear that leaves Axebuilder Guitars, from a single custom plectrum to a fully overhauled instrument, is handled, calibrated, and packed directly in our workshop.
    To keep our physical shop entirely focused on lutherie and material engineering, our branded merchandise (such as clothing, drinkware, and lifestyle accessories) is produced on-demand and shipped directly from our trusted third-party printing partners.

⏳ PROCESSING & PRODUCTION WINDOWS
Because our catalog is split between custom bench-made gear and on-demand apparel, processing times vary by item type:

• Pre-Calibrated Multi-Pax: Ships from our workshop within 24 to 48 hours.

• Custom Configurator Picks: Requires 2 to 4 business days at our shop for custom resin casting, physical measuring, and proper material curing protocols before deployment.

• Pickups and Hardware Parts: Ships from our workshop within 2 to 5 business days depending on current bench winding schedules.

• Official Merch & Apparel (Shirts, Hats, Mugs, etc.): Ships from our fulfillment partners within 3 to 7 business days. These items are made to order to eliminate warehouse waste.

• Guitars & Shop Repairs: Delivery or return tracking will be scheduled individually as outlined in your specific bench invoice.

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📦 SPLIT SHIPMENTS & DOMESTIC TIERS
We ship to all 50 states, including APO/FPO addresses.
 
🛑 NOTE ON MULTI-ITEM ORDERS
    If your order contains a mix of core gear (like Nu-D Pix) and merchandise (like a t-shirt or mug), your items will arrive in separate packages. Your picks or hardware will ship straight from our shop in our signature upcycled packaging, while your apparel will ship separately from our fulfillment partner. You will receive distinct tracking numbers for each package.

• Standard Tracked Shipping: Typically takes 3 to 5 business days once the carrier scans the package.

• Expedited Shipping: Faster transit options may be available by request if you need your items ahead of a specific session or tour date. (Please note: Expedited shipping only speeds up courier transit time, not hand-built production or curing windows).

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🌐 INTERNATIONAL SHIPPING STATUS
    At launch, Axebuilder Guitars is strictly shipping orders within the United States. We are currently building and testing our global distribution channels to ensure international tracking, split-shipment logistics, and customs clearance are entirely seamless. We plan to open worldwide shipping in the near future. If you live outside the US, you can sign up for our workshop newsletter to get a high-priority alert the second international checkout goes live.

🪵 RECLAIMED WORKSHOP PACKAGING
    As a reminder, every single pick order ships in our unique, custom product packaging that doubles as a desktop display stand. Laser-cut right here at our shop from reclaimed material supply boxes, it keeps your Pix protected during transit without creating unnecessary retail waste. (Note: This upcycled packaging applies strictly to gear shipping directly from our bench; merch items will ship in standard packaging from our printing partners).

⚠️ LOST OR DAMAGED SHIPMENTS
Whether an item comes from our physical bench or a fulfillment partner, we take responsibility for ensuring it gets to you safely.

• Damaged Gear: If your order arrives structurally compromised or broken due to transit mishandling, take a clear photo of the damaged package and its contents immediately. Contact us at reid@axb.tech with your order number, and we will dispatch a replacement setup right away.

• Lost Packages: If your tracking information shows that your package has stalled out or has been marked as delivered but never arrived, please contact the courier first to investigate. If the parcel is officially deemed lost, let us know and we will get your items replaced or refunded.